General and Frequently Asked Questions about AwesomeNet
How do I contact AwesomeNet?
Dial 1.888.408.8506 to reach Billing, Technical and ISDN Support. This is the number to contact should you have any additional questions regarding your service or questions regarding your bill.
Are there any setup fees?
No. There are no setup fees
Are there any contracts to sign?
No. However, it is your responsibility to review AwesomeNet's General Policy which is available on our web site at: http://www.awesomenet.net/generalpolicy.html. By accepting this agreement, you agree to be responsible for all charges. Activation of an account and use of services constitutes acceptance of our policies
Why does AwesomeNet ask for a drivers license?
We require your drivers' license and date of birth to establish any new account. We use these forms of ID to verify your identity when you call in to request any information or to make any changes to the account. AwesomeNet will never sell or provide your information to third parties. We value privacy!
How will I be billed?
AwesomeNet will send an invoice via U.S. Mail. Payment for all charges is due within (20) twenty days of the anniversary date. Convenient credit card billing is available.
When does my billing begin?
Billing for internet access accounts begins the first day (anniversary date) the account is set up.
What does "unlimited" mean?
Unlimited means there is no limit to how many times a month you can access the internet or for how long; it really is unlimited access.
What if I don't use the internet for a month? Do I still have to pay?
Yes. Internet access is pre-paid and viewed as a utility just like cable television. AwesomeNet provides the ability to get to the internet, whether you use the service or not is up to you. Our billing is based on a internet availability, not usage.
What operating systems does AwesomeNet support?
AwesomeNet is compatible with all mainstream operating systems. We can offer tech support on Windows 95, 98, ME, 2000/NT, XP and Apple Macintosh OS 8 or greater. Customers are welcome to use other operating systems, but technical assistance may not be available.
What if I need technical support?
AwesomeNet offers live tech support to all of our customers. Call us a 1.888.408.8506 for live technical support or email us at: support@awesomenet.net. Our support center is locally operated, so you will always find a friendly voice ready to help with any questions about our service.
You should be at your computer when calling for support and be prepared to provide your user name, telephone number or account number, the computers operating system version (ex. Windows XP), and any error messages received. If possible, you should call from a phone line that is not connected to the computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue is resolved prior to the end of the call.
How do I get email through AwesomeNet?
Once you sign up with AwesomeNet, you get one "user@awesomenet.net" email address. Up to ten free email addresses are available per account. Just call 1.888.408.8506 to set up a new email address.
What if I need to cancel?
For all cancellations, please call at 1.888.408.8506, email a request to cancel or send written request via U.S. Mail. We do require 30 days advance notice to close an account. Any balance remaining on the account at the time of cancellations will be considered final payment.
